HAPPY ONE-MONTH ANNIVERSARY TO ME FROM AMAZON! A pleasant person named Aparna from Amazon has sent me another form letter asking me to supply the same information that I have supplied, daily, since September 27th, through phone calls to the Customer Service line, or through detailed emails to at least 27 different Amazon Customer Service agents.
So, in celebration of our long-standing association, I posted this on several Facebook pages.
HELLO OKANAGAN FOLKS!
Just on the off chance .... BNI (Postmedia couriers) claims that they delivered my missing packages to my address in Penticton on September 24th. I did not receive them.
Has anyone, anywhere in the Okanagan Valley seen a heavy Amazon box, containing 43 copies of my mystery novel SMASHED? And there is another box that's missing, 39 copies of CORKED?
I am desperate to resolve this problem, which has been occupying too much of my time for over a month. Please message me if you know anything! It will be a huge financial hit for me if Amazon or BNI won't refund my money.
Cheers Lynda Lock, Penticton.
 | | | Message From Customer Service |
| Hello,
A pleasant day to you! This is Aparna from Amazon, the one who is working on your issue right now and it certainly is a pleasure assisting you today.
I'd like to make an assurance that all inquiries are reviewed and taken seriously, and we're working hard to ensure a positive shopping experience among our loyal customers like you.
Firstly, I apologies for all the inconvenience caused in regards to your shopping experience with us.
During your free time please write back via email to us with the following information: (OMG!!!)
-Order number
-Name of the item or ASIN, quantity is applicable
-Description of the issue
-Assistance you may require Or please contact us via chats or calls for a faster resolution on it.
Thanks for your understanding.
Do contact us if you have any further queries. We can be reached by phone, e-mail and chat 7 days a week using the link below.
We can be reached by phone 06.00 to midnight (local US time), and by e-mail and chat 24 hours a day: https://www.amazon.com/contact-us
We look forward to seeing you again soon. |
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We'd appreciate your feedback. Please use the buttons below to vote about your experience today.
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Best regards,
Aparna
| | Amazon.ca |
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