Widowhood 101 - dealing with Amazon

 

Lawrie and I

It's been two years, six months and fifteen days since Lawrie passed away, and I honestly thought I had come to the end of the stressful paperwork associated with losing my partner, my best friend. 

But no, it continues.

Today's frustration isn't one of the difficult things like seeing 'cancelled' stamped across the face of his new passport, or straightening out our joint bank accounts, or advising the government that he won't be filing income tax, ever again, it's about access to over 4000 titles of e-books that Lawrie and I have purchased via Amazon Kindle e-books since 2008.

When Lawrie passed away in September 2018, I continued to buy e-books on the account because it was easier than trying to sort out yet another problem. I read on average three or four books a week; it's a method to fill the hours and keep from thinking about him.

I recently purchased another Kindle to replace my aging and finicky reader. As I have done many times before, I logged in to connect my new reader to the account. I haven't logged in for quite awhile and the site wanted me to input a code that had been sent to his cellphone. That cellphone doesn't exist anymore.

So, I called the Amazon help line for assistance - big mistake!

Now that they know he has passed away, they have locked his account and I have lost access to all of the books including the one that I am half-way through reading. It's Amazon's policy that the e-books are not transferable - even to the surviving spouse. 

I'm frustrated and angry. I'm the only person who has been ordering and paying for the e-books since Lawrie passed away, but I am not allowed to access them or any of the previous titles.

I asked for a supervisor's contact information and was told, "We don't have supervisors. We are the last line." 

Great, just great.

This is another emotional kick in the teeth for surviving spouses. 

Lynda

UPDATE: three full days of chatting on the help line with a variety of agents, two phone calls, and several emails later, it looks like I have a solution to the problem. Fingers-crossed. 

Cheers Lynda 

A little wine research and development: CORKED

Friday was research and development day for my newest novel, Corked. 

It's a murder-mystery set in a local, but fictitious, winery. 

With over three hundred wineries in British Columbia Canada, it was a challenge to pick a name for my winery, that wasn't already in use. I decided to use one of Lawrie's favourite expressions, and called it the No Regrets Winery. It is supposedly located in the southern part of the Okanagan Valley. 

For authenticity in the story I picked the brains of my winey-friends Prudence Mayer owner of Ruby Blues on the Naramata Bench, in Penticton, Sharon Hickey who works at Ruby Blues, plus wine consultant and long-time friend, Eric von Krosigk at Frind Estate in West Kelowna. 

Sharon Hickey and Kerry Younie - let's go!

This past week was bottling time at Ruby Blues for their whites, Gewürztraminer, Grüner Veltliner, Viognier, Riesling, and White Stiletto. Sparky and I received an invite to pop out and watch the action, so we did. Early Friday morning I drove to the property just in time to see the crew start the process. What an amazing operation. 

Rudy tipped the clean bottles onto the line, to be whisked away and cleaned, then filled, capped and capsuled. The bottles automatically made their way along the line until they arrived at the boxing station where Sharon Hickey and Kerry Younie checked each one for correct placement of the labels, and that it had been filled to the proper level, then added six each to the case before it passed under the taping device and slid down the line to be stacked on the wooden pallet. Wine-maker, Blair Gillingham took turns with Melanie, Spencer, Paul, and Prudence lifting and stacking the boxes. 

The hard-working crew were flying to keep up with the speeding bottles. At the end of the day they had bottled eighteen pallets of wine. 

That equals 18 pallets x 56 boxes on each pallet x 12 bottles in each box or 12096 bottles of yummy Ruby Blues wine. So, 12096 times in one day someone picked up a bottle, examined the label and the fill line, then placed it in the box. That's a shoulder-killing repetitive movement all for our sakes, so that we can enjoy the delicious product. 

Video of bottling line and workers in action.

When you read Corked, keep them in mind.

The automated line is the brain-child of Norman Cole, founder and owner of Artus Bottling Ltd. Started in 2005 the company provides a much-needed, mobile beverage bottling for the small to medium-sized wineries and cideries in the Okanagan Valley. Without this service many of the smaller companies struggled with maintaining their own equipment for use two a year; once in the spring to bottle the whites, and again in the fall to package up the reds.

Ruby Blues Wine & Gift Shop

In a few days, I will pop back out to Ruby Blues Winery to purchase a few bottles of their newest releases. 

Cheers 

Lynda and The Sparkinator

Want more info? Check the webpage for Ruby Blues https://www.rubyblueswinery.ca/

Frind Estate in West Kelowna webpage https://www.frindwinery.com/

 

CORKED 

Book #1 of the Death in the Vineyards series

coming soon!

Cover design by Mary Fry Designs