A writer's life
Adventures across Mexico, Canada, and the USA
Friday, November 8, 2024
Sunday, November 3, 2024
Day 38 of being a flea on the butt of Amazon and BNI Postmedia - success, I think
Late yesterday afternoon I received an email from Grace, with the Amazon Executive Relations team. A refund? You're joking!
According to her, my refund is in the works!
And it should show as a credit to my Visa in 5 to 7 days.
So, fingers crossed this will be the end of 38 days of stress and worry.
But until I see the refund, I will remain skeptical.
Cheers Lynda
Sparky sends his woofs!
Saturday, November 2, 2024
Day 37 of being a flea on the butt of Amazon and their delivery contractors BNI Postmedia. SIGH!
This morning I emailed three of the four top executives at Amazon asking for an update on my refund.
Andy Jassy.
Chief Executive
410 Terry Avenue North
Seattle, WA 98109
Doug Herrington.
Chief Executive Officer, Worldwide Amazon Stores410 Terry Avenue North
Seattle, WA 98109
Candi Castleberry-Singleton
Vice President of Inclusive eXperiences Technology (IXT)410 Terry Avenue North
Seattle, WA 98109
And I received yet another form letter from another customer service representative as a reply.
I'm stressed, cranky, and not going to give up!
Cheers Lynda
Nov 2nd 3:30 p.m.
Hello Lynda,
This is xxxxx,
an Amazon Delivery and Returns Specialist. I hope this email finds you well.
I received a
message from my colleague regarding your recent email about your concern.
Unfortunately, we need some more information about your situation before we are
able to assist you.
When you have
a free moment, please respond to this email with the following information:
Order ID
Name of the
item:
Date the
order was placed:
Issue with
the order:
I’m sorry for
this inconvenience. We look forward to resolving this situation as soon as we
hear back from you.
We’d appreciate your feedback. Please use the buttons below to vote about your experience today.
Friday, November 1, 2024
Día de los Muertos and Day 36 of being a flea on the butt of Amazon, BNI Postmedia, and Intelcom courier
For me, November 1st is my 36th day of pounding my computer keyboard, trying to obtain a refund of $613.47 from the multinational megacorp, worth 1.9 trillion dollars. Amazon.
Amazon contracts out deliveries to businesses like BNI PostMedia and IntelCom. Those companies are supposed to deliver all parcels safely to the designated addresses.
September 12th: I ordered 655 copies of my 10 murder mystery novels in preparation for several upcoming Christmas markets.
September 25th: the boxes started to arrive.
September 26th: a box of 39 copies of CORKED was posted on my account as ‘Undeliverable.’ Then a box of 43 copies of SMASHED met the same fate, ‘Undeliverable.’
I have phoned the Amazon Customer Service Representatives 10 times.
I have emailed the Amason Customer Service Representatives, dozens of times. Each time being asked for the same information over and over again.
I have emailed, three top executives several times; Mr. Andy Jassy, Mr. Doug Herrington, and Ms. Candi Castleberry-Singleton. They have forwarded my pesky emails to their Amazon Executive Relations Team.
39 copies missing |
I recently posted this notice on many Okanagan FaceBook groups asking if anyone in the South Okanagan had received my two parcels by mistake.
43 copies missing |
I seriously doubt that I will ever find the boxes but I am trying to prove what happened to the two missing deliveries.
36 days later and I am still being stonewalled with vague responses such as these:
Email from the top boss!
Jeff Bezos. Oct 30, 2024, 1:46 PM - Thank you for contacting us.
So, today I started sending out Letters to the Editor, for local newspapers.
My next task will be to send letters to any American newspapers that will post my letters.
I am stressed. Very stressed. But I am not giving up.
Lynda
PS: there is a lot more information on my previous posts on this blog starting October 24th.
Thursday, October 31, 2024
Day 35 of being a flea on the butt of Amazon, BNI Postmedia, and Intelcom. Still waiting on a refund!
I had hoped that this problem would have been resolved a long, long, long time ago, but here I am still waiting for Amazon and their contract delivery services to do the right thing and refund me the $613.47 for two lost packages.
In the meantime, Happy Halloween everyone.
Cheers Lynda. Sparky sends his woofs!
Wednesday, October 30, 2024
Day 34 of being a flea on the butt of Amazon, and their delivery services Postmedia, and Intelcom
Another parcel has been incorrectly delivered. It's not my parcel, and it wasn't shipped by Amazon.
However:
It belongs to a person who lives in Okanagan Falls, 17 kms (about 11 miles) south of where it was delivered. We are going to meet up later this afternoon so that I can give her the parcel.
Why do I mention this?
Today is the 34th day since I asked Amazon to refund my money for two lost packages, packages that their contractors insist have been safely delivered to my address.
For the first two weeks, I was stonewalled by an ever-changing line of Customer Service agents until I started emailing the executives directly.
Now I get daily 'love letters' from a variety of agents who are part of the 'Amazon Executive Relations team.'
Every agent reassures me with similar words. "We are working to resolve this concern as quickly as possible. You don't need to take any further action."
Call me skeptical but I don't see this as progress.
Cheers, Lynda
Monday, October 28, 2024
Day 31 of being a flea on the butt of Amazon, and now BNI Postmedia
Today's love letter from Amazon was slightly less annoying.
Thankfully, this time I was not asked to supply the same information - again.
It's from someone who works for the Amazon Executive Relations team. I had a similar letter a week ago from a different person on the same 'team.' I responded to that one, and never heard from that person again.
Amazon seems to use a revolving system of assignments. I have never had a response from the same person twice in the 31 days of dozens of phone calls, and dozens of emails. It's damn annoying.
Fingers crossed I'll get my refund of $613.47 soon - before the stress kills me.
Lynda
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Sunday, October 27, 2024
My one-month anniversary of being a flea on the butt of Amazon, and now BNI Postmedia
HAPPY ONE-MONTH ANNIVERSARY TO ME FROM AMAZON!
A pleasant person named Aparna from Amazon has sent me another form letter asking me to supply the same information that I have supplied, daily, since September 27th, through phone calls to the Customer Service line, or through detailed emails to at least 27 different Amazon Customer Service agents.
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Saturday, October 26, 2024
A flea on the butt of a multinational megacorp, Amazon, and now BNI Postmedia
Friday, October 25, 2024
A flea on the butt of a multinational megacorp. Amazon part 2
I am sorry for the inconvenience caused to you for order xxx-xxxxxx-xxxxx.
Upon checking this order was created on Canada store. I request you to contact via correct store.
Thanks for contacting Amazon.
We'd appreciate your feedback. Please use the buttons below to vote about your experience today.
Best regards,"
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