Late yesterday afternoon I received an email from Grace, with the Amazon Executive Relations team. 
A refund? You're joking!
According to her, my refund is in the works!
And it should show as a credit to my Visa in 5 to 7 days.
So, fingers crossed this will be the end of 38 days of stress and worry.
But until I see the refund, I will remain skeptical.
Cheers Lynda
Sparky sends his woofs!
This morning I emailed three of the four top executives at Amazon asking for an update on my refund.
Andy Jassy.
Chief Executive
410 Terry Avenue North
Seattle, WA 98109
Doug Herrington.
Chief Executive Officer, Worldwide Amazon StoresCandi Castleberry-Singleton
Vice President of Inclusive eXperiences Technology (IXT)And I received yet another form letter from another customer service representative as a reply.
I'm stressed, cranky, and not going to give up!
Cheers Lynda
Nov 2nd 3:30 p.m.
Hello Lynda,
This is xxxxx,
an Amazon Delivery and Returns Specialist. I hope this email finds you well.
I received a
message from my colleague regarding your recent email about your concern.
Unfortunately, we need some more information about your situation before we are
able to assist you.
When you have
a free moment, please respond to this email with the following information:
Order ID
Name of the
item:
Date the
order was placed:
Issue with
the order:
I’m sorry for
this inconvenience. We look forward to resolving this situation as soon as we
hear back from you.
We’d appreciate your feedback. Please use the buttons below to vote about your experience today.
For me, November 1st is my 36th day of pounding my computer keyboard, trying to obtain a refund of $613.47 from the multinational megacorp, worth 1.9 trillion dollars. Amazon.
Amazon contracts out deliveries to businesses like BNI PostMedia and IntelCom. Those companies are supposed to deliver all parcels safely to the designated addresses.
September 12th: I ordered 655 copies of my 10 murder mystery novels in preparation for several upcoming Christmas markets.
September 25th: the boxes started to arrive.
September 26th: a box of 39 copies of CORKED was posted on my account as ‘Undeliverable.’ Then a box of 43 copies of SMASHED met the same fate, ‘Undeliverable.’
I have phoned the Amazon Customer Service Representatives 10 times.
I have emailed the Amason Customer Service Representatives, dozens of times. Each time being asked for the same information over and over again.
I have emailed, three top executives several times; Mr. Andy Jassy, Mr. Doug Herrington, and Ms. Candi Castleberry-Singleton. They have forwarded my pesky emails to their Amazon Executive Relations Team.
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| 39 copies missing |
I recently posted this notice on many Okanagan FaceBook groups asking if anyone in the South Okanagan had received my two parcels by mistake.
 |
| 43 copies missing |
I seriously doubt that I will ever find the boxes but I am trying to prove what happened to the two missing deliveries.
36 days later and I am still being stonewalled with vague responses such as these:
Email from the top boss!
Jeff Bezos. Oct 30, 2024, 1:46 PM - Thank you for contacting us.
So, today I started sending out Letters to the Editor, for local newspapers.
My next task will be to send letters to any American newspapers that will post my letters.
I am stressed. Very stressed. But I am not giving up.
Lynda
PS: there is a lot more information on my previous posts on this blog starting October 24th.
I had hoped that this problem would have been resolved a long, long, long time ago, but here I am still waiting for Amazon and their contract delivery services to do the right thing and refund me the $613.47 for two lost packages.
In the meantime, Happy Halloween everyone.
Cheers Lynda. Sparky sends his woofs!
However:
It belongs to a person who lives in Okanagan Falls, 17 kms (about 11 miles) south of where it was delivered. We are going to meet up later this afternoon so that I can give her the parcel.
Why do I mention this?
Today is the 34th day since I asked Amazon to refund my money for two lost packages, packages that their contractors insist have been safely delivered to my address.
For the first two weeks, I was stonewalled by an ever-changing line of Customer Service agents until I started emailing the executives directly.
Now I get daily 'love letters' from a variety of agents who are part of the 'Amazon Executive Relations team.'
Every agent reassures me with similar words. "We are working to resolve this concern as quickly as possible. You don't need to take any further action."
Call me skeptical but I don't see this as progress.
Cheers, Lynda
Today's love letter from Amazon was slightly less annoying.
Thankfully, this time I was not asked to supply the same information - again.
It's from someone who works for the Amazon Executive Relations team. I had a similar letter a week ago from a different person on the same 'team.' I responded to that one, and never heard from that person again.
Amazon seems to use a revolving system of assignments. I have never had a response from the same person twice in the 31 days of dozens of phone calls, and dozens of emails. It's damn annoying.
Fingers crossed I'll get my refund of $613.47 soon - before the stress kills me.
Lynda
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A pleasant person named Aparna from Amazon has sent me another form letter asking me to supply the same information that I have supplied, daily, since September 27th, through phone calls to the Customer Service line, or through detailed emails to at least 27 different Amazon Customer Service agents.
|
I have discovered a new way to kill someone.
Try getting a refund from Amazon for a partial
shipment that never arrived. Make that two partial shipments that never
arrived.
Amazon owes me $613.47 and they refuse to refund my
money. It’s a devious, untraceable way to kill a person.
My blood pressure and pulse rate soar every time I open another unhelpful email from their “customer service representatives.” Amazon
is trying to kill me by proxy.
The trouble started in early September when I decided
I would participate in several holiday gift markets, I enthusiastically ordered
a total of 655 copies of my 10 mystery novels.
For my Canadian murder mysteries, Death in the
Vineyards, I ordered 250 copies of CORKED. 200 copies of SMASHED. 150 copies of
CRUSHED. These were given three separate order numbers on my Amazon account.
(You’ll understand later in this article why this is important.)
For my Mexican murder mysteries, Isla Mujeres
Mysteries, I ordered just 55 copies of the seven books because my Canadian fans
prefer the Canadian series. These 55 books were given another order number on
my Amazon account.
The boxes started arriving on September 25th.
Lots of boxes. Many boxes.
My books weigh about one pound, or 455 grams which is
about half a kilo. No sane person would ship an order that weighs 250 pounds in
one box. Which means that the orders arrived in 22 packages. Some boxes
contained 43 books, others 39, or 16, and oddly a few arrived in separate padded
envelopes containing just one book.
And now the trouble began.
A box of 39 copies of CORKED was posted on my account
as ‘Undeliverable.’
Then a box of 43 copies of SMASHED met the same fate. ‘Undeliverable.’
There was no explanation from the delivery company why
the boxes were undeliverable. All of the other packages arrived safely from the
same printing company to my address.
Checking my Amazon account the message said to wait a
few days to claim for the missing merchandise. On October 10th I
tried to do a ‘request for refund’ on my account but discovered I couldn’t
because I didn’t have anything to return.
So, I called the Customer Service line, and the real
fun began.
My first conversation included an interesting bit of
advice: “You have to return the entire shipment if you want a refund for part
of the shipment.”
So, that means that I have to find the people that I
have already sold books to, refund their money, then package up all of the
books, and send them back to Amazon, who will then send them back to the printer.
Then I have to re-order the books from Amazon, and hope that nothing goes
astray this time.
Wow! That is an amazing Amazonian solution. (Not!)
Earlier in this article I said, you'd understand later in the article why the three separate order numbers were important.
And here is the reason: When a Customer Service
Representative receives a request for a refund, the Order Number and the Total
Invoice must match. There is no accommodation for multiple invoices for one
order number. Crazy but true.
Amazon does not know how to process a partial refund.
I have been in contact with Amazon via phone calls or
emails every single day from October 10th until today. Every single communication
said, “I was unable to
find the order you have issues with so I would request you to provide the
following details for better assistance.”
Recently I found the email addresses for several of the
top Amazon executives and tried sending them a letter begging for assistance.
And guess what? They referred me back to the Customer Service Representatives,
and their computer-generated form letters.
I have several times sent detailed letters with
attached supporting documents printed from my Amazon account showing the four
original orders, and the various separate invoices listing the contents of each
box.
No joy there. I still get the standard computer
general replies, “I was
unable to find the order you have issues with so I would request you to provide
the following details for better assistance.”
So, now I am wondering.
Does anyone in this multinational megacorp
actually read letters from their customers?
Does anyone know how to compose a letter without the
assistance of AI bots?
Does any of the upper management know how to solve a simple
problem that is outside the parameters of their accounting system?
I will persist...if they don’t kill me first.
Cheers,
Lynda
A refund? You're joking! Late yesterday afternoon I received an email from Grace, with the Amazon Executive Relations team. According ...
